January 2nd, we were scheduled to fly home. What a grand time we had had! Our plane was leaving at 3:30 p.m. We were going to jump on the train about 11:15 to get to Heathrow.
About 11, I asked Joshua to check and make sure the plane was on time. A couple of minutes later, he told me it was leaving in an hour. I knew it was a mistake...but I was wrong. I called Virgin Atlantic and they confirmed it was leaving at noon. I had my itinerary...it said 3:30...I had given the airlines and the booking company my email and number for updates/delays on our flight. I had received nothing.
To make a long story short...we spent 11 hours on the phone trying to figure out how to get home. Virgin Atlantic would not help us AT ALL...even though they had our money. The booking company, JustFly, wouldn't work with us AT ALL. Each company blamed the other for not contacting us...but neither would offer any help.
After 11 hours, I called United Airlines...and booked us a flight for Monday. $2000 per ticket...Oh well! After starting the booking, the agent asked if we had air miles... I thought we did, but wasn't sure how many. Plus, this were last minute tickets.
The agent was a saint...we had enough air miles to use...and within about 20 minutes on the phone with her, we were set. We had tickets to fly home, even though we were out a lot of air miles and we were out our money with Virgin Atlantic.
What we now had, was an extra day in London! After all that time on the phone, we had a drink..or two...and collapsed from mental exhaustion! Joshua was also exhausted, he had been on the phone for most of that 11 hours trying to help us. What a guy!